Frequently Asked Questions
What is a Personal Support Worker (PSW)?
A Personal Support Worker (PSW) is a certified individual who performs personal care duties, transfers, lifts, and more. They are involved in personal care tasks and incidental activities of daily living, such as housekeeping, meal preparation, socialization, and companionship. PSWs are essential in ensuring the well-being and comfort of clients. They also provide emotional support and help maintain a safe and healthy environment for clients.
What is an Unregulated Care Provider (UCP)?
An Unregulated Care Provider (UCP) is an employee who performs various tasks traditionally attributed to regulated professionals. UCPs often administer routine medications to residents in retirement, group, and home care settings under the supervision of Registered Nurses. They play a crucial role in providing day-to-day care and support to residents. UCPs are essential in ensuring the well-being and comfort of clients.
Do you screen your caregivers?
Yes, our caregivers, PSWs, and UCPs undergo CPR and First Aid training. They also have a Vulnerable Sector Police/Criminal Record Check. Your safety is paramount to us. Our personnel are professional, tactful, educated, and skilled in communications. We seek these qualities in those we trust to offer services to seniors and others. Our mandate is to treat clients with dignity and respect and to provide families respite without worry. Additionally, we ensure continuous training and development for our caregivers to maintain high standards of care. We also conduct regular performance reviews and feedback sessions to ensure the best care for our clients.
Is there a minimum shift time?
Yes, there is a minimum shift time. However, we invite you to speak with us first as every individual has special circumstances where flexible scheduling can be accommodated. We strive to meet the unique needs of each client and provide the best possible care. Our goal is to ensure that our services are accessible and convenient for all clients.
Do you ensure a substitute standby worker to prevent absence?
Ideal Caregivers 4u strives to provide consistent care for every client. In times of provider absence, every effort will be made to ensure coverage is maintained with a familiar team member or one that matches the qualities and level of care expected.
What training do you provide your team members?
Every team member undergoes initial training to provide our clients with the utmost care and support, ranging from meal assistance to Alzheimer’s Disease training. Our team members are recognized by the Dementia Society of Ottawa and Renfrew County as Dementia-Trained Inclusive staff. We also provide Specialist training in Alzheimer’s, Palliative Care, Behavioural health, Diabetes, and more!
Do you bill directly to Veteran Affairs Medavie Blue Cross?
Yes, we are Veteran Approved! Ideal Caregivers 4u is accredited and approved by the Canadian Forces Health Services (National Defence / Government of Canada) to provide Personal Support Worker services to Canadian Armed Forces members and Veteran Affairs through Medavie Blue Cross. We can schedule an in-home visit to determine the level of care and length/hours of services and match you with our care providers. Direct billing is available for Medavie Blue Cross. This ensures a seamless and hassle-free experience for our veteran clients. Our team is dedicated to providing personalized care plans tailored to the unique needs of each veteran. We also offer continuous support and follow-up to ensure the highest quality of care.